Case Studies
Consulting clients is much more than just offering who can supply services and what pricing is available. The following case studies depict how ITCT was able to solve complex issues, that left unresolved, would deter or deny success of the projects.
1. Medical:
Challenge:
The client came to us with the initial complaint of chronic loss of phone service and inconsistent internet
services from their existing Voice and internet Provider, who was the Incumbent Local Exchange Carrier
(ILEC) for this region.
What we discovered:
Upon further questioning and investigation and a weeks worth of effort, we discovered:
- That the hospital had tried to find a replacement provider but was told that the “Phone Number of Record” (advertised in the local phone book of the ILEC) could not be ported to the new carrier due to the way that this number was assigned and then incorporated and provisioned by the current ILEC.
- That their internet was comprised of several DSL lines and one Integrated voice and internet T-1 line into the campus.
- There were several “stand-alone” POTS Lines (Plain old Telephone Service) which were used at one time but no longer active and still being billed monthly to the hospital under a separate account name. The purpose of this bill had never been questioned by accounting.
- That the hospital had added a PBX (private branch exchange) server and had only a few numbers assigned with a block of 100 numbers allocated on the PBX voice card for which they were being billed. The dedicated “Business Telephone Number” (primary and assigned dedicated inbound number) was ringing to the site’s operator for extension distribution) for most hospital positions / stations.
- The Number of record was forwarded into the PBX and was only being used by a few of their established suppliers and other organizations.
- That the hospital was in the process of reevaluating their logo and business stationary where this number of record was imprinted.
Our solution:
- After some discussion we encouraged the hospital to place priority on the upgrade of their collateral removing the original Number of Record with the primary PBX number.
- Add a separate bonded Internet T-1 to address the operational functions of the different departments (client record management, etc)
- Restrict the internet portion of the integrated T-1 to admin functions only.
- Remove the individual DSL’s
- Delete the inactive POTS lines.
- Give notice of cancellation of services to the ILEC.
- Port ONLY the numbers contained on the PBX card.
- A new “Competitive Local Exchange Carrier” had just entered that region’s marketplace, whose pricing was far more reasonable than the ILEC and could accomplish our recommendations in a very timely manner.
- The changeover of services was coordinated with the distribution of the hospital’s new collateral.
- Provisioning was accomplished with few hiccups
- Total solution was less than their total previous handful of bills but most importantly, the solution addressed the original complaint, provided more robust bandwidth, and streamlined their operational systems.
- This hospital has been our customer for many years.
2. New Construction for Call Centers
Challenge:
- High-end Residential area along Florida Coastline which required rezoning for two new locations.
- Existing structure on one property but second property was not previously developed.
- Client had not found a service provider who was willing to build out to the two locations
What we discovered:
- An undeveloped (dark) fiber solution running through this neighborhood.
- Permits were acquired and construction on the new property was underway and still no internet solution had been found.
- Sites would be used for on-line educational programs, seminars, and consumer support services.
- Both sites bordered the same road and were within walking distance of each other.
- That the new location was not showing up as a legitimate address for quoting purposes. Address could not be found for fiber access quoting.
- Client would build their own VoIP solution
Our Solution:
- Coordinated with the local Postal service to document the new location and begin postal delivery so that the address would show as a legitimate and physical location and thus visible for quotes.
- Coordinated with provider of fiber assets to provide high cap internet to each location.
- Suggested that Client run their own single strand fiber cable to provide a POA Demarc (Point of Access Demarcation) at edge of each property, thus reducing build-out expenses by the provider.
- The solution not only was successful but come in below the client’s expected budget.
3. Medical
Challenge:
- Call quality and FAX service was sporadic and expensive.
- Client was desiring after-hours calls be re-directed to his cell but was told that this was not available.
- Client was unsophisticated in evaluating the VoIP solution
What we found:
- Client had broken away from original association but the phone system still was “chained” to them through the IT agent.
- The hosted solution technology was cumbersome and complicated requiring technical professional involvement for any changes.
- The IT Technical agent had placed this office in service as a “corporate” solution for a handful of offices that was designed for larger sized environment and was not compatible for a single office.
- A VoIP solution had been deployed with little or no UC (Unified Communication) options.
- Number portability became an issue since the practitioner was not the authorized signer on the LoA (Letter of Authorization).
Our Solution:
- We found a provider whose system was intuitive and common settings could be changed by the client via a web portal.
- This solution allowed robust UC options.
- We helped the client find the Authorized signer so the numbers would port correctly.
- Although activation was delayed because of the portability issue, transition was accomplished without major hiccups.
- The new solution was much less in cost and had more flexibility.
Contact us today and let us solve and work through the issues that are bound to show up in the process of transition. We will also remain active and ready to help throughout the life of your new circuits.
Phone: 615-853-9425 or 844-45 “CLOUD”
bquaglia@inthecloudtechnology.com
SEDCOR